Availability will be determined once property address and package size is inputted into the system.
Yes. We will reserve a date/time for you for 24 hours. We will send you reminder emails to confirm your appointment every 4 hours. After that time, you will have to go back in and reschedule for a different date/time.
Yes. You must be at the property 15 minutes prior to the Capture Technicians arrival and stay until the Capture Tech has finished. The Capture Tech is not responsible for setting up the home to be photo ready nor is he/she responsible for closing up the home after filming has been completed.
Yes. After you have confirmed your scheduled date/time, you will receive an email with instructions on how the home should be prepared prior to the Capture Tech’s arrival. The instructions include turning on all lights, opening all drapes/blinds, making sure countertops are cleared, toilet seats are down, etc. It is NOT the Capture Tech’s responsibility to prepare the home. We ask that you please prepare the home in order to keep our Capture Technicians on track and make this as easy and efficient of a process as possible.
Orders are fulfilled within 24‐48 hours.
When your order is complete, you will receive an email notification that includes a link to your order details page on RealMarketTech.com where you have the ability to download photos and video. You will also have access to your published Property Sites from your Order Details Page.
If you did not receive an email that your order has been completed and fulfilled, you can always access your photography and videography directly from your Real Market Tech account by logging in and navigating to your Order Details Page.
Yes. Once you receive your order, you will need to approve of it before Property Sites are populated and content is available for download. If there is something you do not approve of, you will be able to provide notes on what you would like to be corrected and submit it to our Content Technicians for revision. You will be provided with revised content within 24‐48 hours.
24 hour cancellation policy is enforced. Short term cancellations will result in a $100 cancellation fee.
No. When using our Virtual Staging service, all staged photography must be photographed by Real Market Tech.
Not at this time.
Unfortunately, no. Some components of our videos contain licensed material. That means we don't own it & we do not have the ability to grant ownership to you. For that reason, we do not sell our videos to anyone. We sell you the right to use them only in their original, unaltered state.
At this time, our services are strictly reserved for capturing of real estate photography and videography.
No. At this time, our services are only available exclusively to Keller Williams agents. If you'd like to learn how to order services through Real Market Tech, click HERE for more details.
